Customer Response Center

A Different Kind of Responsiveness

The ITU Customer Response Center gives customers information, makes service adjustments and answers questions at maximum efficiency and maximum convenience to customers.

The Customer Response Center (CRC) staff is equipped and trained to professionally handle routine service questions and issues immediately, and many that are not so routine.

The Best Response - ITU's Customer Response Center is a big advantage for busy customers who need things done promptly. CRC saves ITU customers valuable time, and the irritation of listening to an ad message, or a radio station while parked 'on hold'. If you prefer to hear "How can I help you?" instead of "Press one for accounting, press two for the sales department.." choose ITU.

Readily Available Information - ITU's Customer Service Reps have access to complete account information. Service adjustments can be made on the spot, with all records and data on hand.

By making those adjustments immediately, customer needs are met quickly. Most customer requests are placed immediately, with no forms to be filled out.

ITU field personnel and CRC work together to take care of accounts efficiently. This combination gets things done for customers faster and at a lower total cost.